Agency Profile

TravelManagers operates in all Australian States and is a wholly owned subsidiary of House of Travel. Since first opening in New Zealand in 1986 and its arrival in Australia in 2007, House of Travel has grown into the largest independent travel company in Australasia. TravelManagers is a sister company to Hoot Holidays, also owned by House of Travel, and has a network of personal travel managers in all states and territories throughout Australia with a dedicated support team at the company’s national partnership office in Sydney. This means that not only do our personal travel managers have access to amazing travel deals, but customers are provided with the security that their money is secure through the booking process. TravelManagers places all customer money in a dedicated and audited Client Trust Account which is separate from the general business accounts, ensuring client funds are secure and only used for client purchases.

When someone books with TravelManagers they can relax before their holiday even starts, knowing that their hard-earned money is safe with us. Financial protection of consumer travel payments is generally not guaranteed whilst in the hands of any travel intermediary, including many travel agents. At TravelManagers Australia we are committed to protecting customer funds and offer what we believe is the most comprehensive and transparent financial protection in the Australian travel industry.

All client payments are directly deposited into an Australian audited client trust account and are held in trust until payment is made directly to each contracted travel supplier.

TravelManagers has a Travel Agent Client Trust Account Fidelity Insurance (TACTAFI) which protects client funds in the unlikely event that they are missing from, or not paid into the Insured Trust Account as a result of fraudulent or dishonest activity. The client trust account is independently audited and we make available copies of these reports for total peace of mind.

TravelManagers is accredited by the International Air Transport Association (IATA) to directly issue tickets on behalf of all major airlines. In granting such accreditation IATA requires audited financial oversight and applies strict financial criteria which are reviewed annually.

TravelManagers Australia has its own credit card chargeback insurance to help protect its personal travel managers against the risk of a chargeback as a direct result of financial failure of a supplier since July 2019.

In the event that clients are unable to obtain a refund of monies paid for their travel through their own travel insurance or banking institution, they may be eligible to make a claim on the TravelManagers Customer Fund (TCF). The TCF is a self-financed fund, whose monies are held in a separate legal entity, TravelManagers Customer Fund (TCF) Pty Limited, which is designed to protect you against the risk of an Approved Supplier not providing the Approved Services which you have paid for, because of the financial failure of the Approved Supplier.

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